At CamelWay Sp. z o.o., we are committed to your satisfaction. Our refund policy is designed to be simple and compliant with EU regulations and Google Merchant guidelines.
You have a 14-day return window, which is in accordance with the European Union consumer protection laws. This cooling-off period allows you to cancel your order within 14 days, for any reason and without justification.
To qualify for a return, your camel milk powder must be unopened, unused, with the seal intact, and in its original packaging. This ensures that the product remains in a condition that is safe and compliant with food safety regulations. A receipt or proof of purchase is also required for all returns.
Initiating a Return
To initiate a return, please contact us at email@example.com or use the contact us form. We will guide you through the steps to send your item to: CamelWay Sp. z o.o., ul. Mlynska 5/5A, 40-098 Katowice, Poland.
If you wish to return an item, please note that you will be responsible for covering the cost of return shipping. After your return request is accepted, we will provide detailed instructions on how to send your item to: CamelWay Sp. z o.o., ul. Mlynska 5/5A, 40-098 Katowice, Poland. It is important that you do not send items back without requesting a return first, as unsolicited returns will not be accepted.
Damages and Issues
Inspect your order upon receipt. For any defective, damaged, or incorrect items, contact us immediately to resolve the issue promptly.
Due to the nature of our products, we cannot accept returns of opened or used packages. This policy applies to all our food items, including camel milk powder and camel milk chocolates, to ensure the health and safety of our customers. Items must be unopened, with the seal intact, and in the original packaging to qualify for a return. Returns on items purchased on sale or gift cards are not accepted. If you have any questions or are unsure about the eligibility of your item for a return, please contact us for clarification.
We process exchanges only before the shipment of your product has been dispatched. If you would like to exchange an item for a different product, please contact us immediately after placing your order. Once an item has been shipped, we cannot accept an exchange. To modify your order, reach out to us at firstname.lastname@example.org with your order details.
We will inform you once your return is received and inspected. Approved refunds are processed to the original payment method within 10 business days. Note that your bank or credit card company may need additional time to process the refund.
If you haven’t received your refund within 15 business days of approval, please contact us at email@example.com or use the contact us form.
For questions regarding our refund policy, or if you require assistance, please email us at firstname.lastname@example.org or use the contact us form.